performance assessment of sports organization with bsc – topsis integrated model

the aim of this research was to present a model to assess the performance of sports organizations with balance scorecard (bsc) and topsis. the population involved all employees of physical education general department of yazd province as well as the coaches and athletes of this province and 119 subjects were selected as the sample using sample size formula. a researcher–made questionnaire was used to collect data; the face validity of the questionnaire was approved by experts, construct validity was investigated by exploratory factor analysis and the reliability was determined in a pilot study as (?=0.90). for data analysis, the descriptive statistics (measure of central tendency, measure of variability) and inferential statistics (one–sample t test, one–way anova, kruskal wallis test and fuzzy topsis) were used. the results indicated that physical education general department of yazd province had a desirable performance from two perspectives of internal processes and learning and growth and did not have a desirable performance from two perspectives of customer and finance (bsc perspectives). also, the fuzzy topsis method indicated the priority of the 37 indexes on the basis of the four above mentioned perspectives